Welcome to our website! By using our website, you agree to the following terms of use:

1. General Terms:

a. You agree to use our website / services only for lawful purposes and in a way that does not interfere with the rights of others.

b. You agree not to copy, unauthorized use, or download any content, images, or information from our website and social media accounts without our written permission.

c. If you submit any information, content or materials to us, you agree that we may use,reproduce, distribute, and display such information or content only in our database and for business purpose only.

2. Delivery Services:

a. Deliveries will be completed within the time frame specified by you, and we will make all reasonable efforts to ensure that delivery is made on time.

b. In the event that we are unable to complete a delivery, we will provide you with a full refund.

c. You are responsible for providing accurate delivery instructions and ensuring that the recipient is available at the time of delivery.

d. We reserve the right to refuse delivery in certain areas or to certain individuals. 

3. Payment:

a.Payment for delivery services must be made in advance or during package collection.

b. We accept payment by E-Wallet such as Gcash, Maya, Bank Transfer or any other method specified on our website.

c. Prices for our delivery services are subject to change without notice.

d. In the event of any pricing error on our website, we reserve the right to cancel any orders placed at the incorrect price.

3.1 Payment Policy for E-Wallet Transactions

At Bike-2-Go, we strive to provide convenient and efficient payment options for our clients. As part of this commitment, we accept payments through various e-wallet platforms to streamline transactions and enhance your experience.

3.1.A Accepted E-Wallets:

We currently accept payments via the following e-wallet platforms:

- Maya, Gotyme, AllBank, Gcash, & Bank Transfer

3.2.B Payment Process:

When making a payment using an e-wallet, please ensure that you:

1. Please select the appropriate e-wallet option on the online booking form and wait for the operator to provide the delivery amount from the delivery ticket.

2. Scan QR code provided by Bike-2-Go only

3. Enter the correct payment amount.

4. Verify the transaction details before confirming the payment.

3.2.C Confirmation and Receipt

Upon successful completion of the transaction, you will receive a confirmation message or chat from both [Bike-2-Go] and the respective e-wallet platform. This confirmation serves as your receipt for the payment made.

3.3.C Refunds and Disputes

1. Refunds for cancelled booking or returns will be processed according to our refund policy.

2. In case of any payment disputes or discrepancies, please contact our customer support team immediately with relevant transaction details. We will work closely with you to resolve the issue in a timely manner.

3.3.D Security Measures

To ensure the security of your transactions, we implement industry-standard encryption protocols and collaborate with trusted e-wallet providers. However, we advise our customers to maintain the security of their e-wallet accounts and refrain from sharing sensitive information with unauthorized parties.

3.4.E Terms and Conditions

By using an e-wallet to make a payment for our delivery services, you agree to abide by our terms and conditions, as well as those set forth by the respective e-wallet provider. Please familiarize yourself with these terms to ensure a smooth transaction process.

3.5.F Contact Us

If you have any questions or require assistance regarding payments made through e-wallets, please don't hesitate to contact our customer support team at Email: [email protected].

4. Promos & Discounts

A. Promotional offers will be posted on our website and/or sent out via email and social media.

B. Discounts or other savings will be applied immediately to the customer’s booking at the time of checkout.

C. Promotional codes are not redeemable for cash and may not be applied to previously placed orders.

D. Promotions are only offered for a limited amount of time and may be subject to change without notice.

E. Discounts and promotional offers cannot be combined with any other offers unless otherwise specified.

F. If you cancel a booking that was purchased with a promotional discount, the client will only receive a store credit for the discounted price.

G. No discounts or special offers will be offe-red during public holidays or rainy weather.

5. Limitation of Liability:

a. We will not be held liable for any direct, indirect, special, or consequential damages arising from the use of our website or from any services provided by us.

b. We will not be responsible for any loss, damage, or delay caused by events outside of our control, including but not limited to weather, traffic, or natural disasters.

c. Our liability for any claim arising from the use of our website or from any services provided by us will be limited to the total amount paid by you for the relevant services.

6. Termination:

a. We may terminate your access to our website at any time without notice.

b. You may terminate your use of our website at any time by discontinuing your use of our services.

7. Governing Law:

a. These terms of use are governed by and construed in accordance with the laws of REPUBLIC of the PHILIPPINES.

b. Any disputes arising from the use of our website or from any services provided by us will be subject to the exclusive jurisdiction of the federal courts of Philippines.

By using our website, you agree to the above terms and conditions. If you do not agree to these terms, please do not use our website. We reserve the right to update or modify these terms of use at any time without notice, so please check this page regularly for changes.

Version: 3.0

This Privacy Policy applies to Clients of Bike-2-Go delivery service business, including both individuals and businesses. We are committed to protecting your personal information and respecting your privacy. This Privacy Policy outlines what information we collect, how we use it, and how we protect it.

Information We Collect

We may collect personal information such as your name, address, phone number, email address, and payment information. We may also collect information related to your orders such as order details, delivery addresses, and delivery instructions.

How We Use Your Information

We use your personal information to provide our delivery services to you. This includes processing orders, delivering orders, and communicating with you about your orders. We may also use your information to send you marketing materials, promotions and offers, but only if you have consented to receive these communications.

How We Protect Your Information

We take appropriate measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. We implement strict security measures such as data encryption, password protection, and secure database to keep your personal information secure. We also limit access to your personal information to authorized employees who have a genuine need to know it.

Sharing Your Information

We do not sell, rent, or share your personal information with third parties for their marketing purposes. We may share your personal information with our trusted partners, such as payment processors, delivery providers, and data analytics providers, but only to the extent necessary to provide our services to you.

Your Rights

You have the right to access, correct, or delete your personal information that we hold. You can also ask us to stop sending you marketing materials at any time. To exercise these rights, please contact us using the contact information provided in our website.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, or if you would like to exercise your rights under this Privacy Policy, please contact us at our website, social media business accounts, and contact number provided by us.

Policy Version: 1.5